M&A Deal Summary

Concentrix Acquires ServiceSource

On May 9, 2022, Concentrix acquired internet software and services company ServiceSource for 131M USD

Acquisition Highlights
  • This is Concentrix’s 3rd transaction in the Internet Software and Services sector.
  • This is Concentrix’s 3rd largest (disclosed) transaction.
  • This is Concentrix’s 5th transaction in the United States.
  • This is Concentrix’s 1st transaction in Colorado.

M&A Deal Summary
Date 2022-05-09
Target ServiceSource
Sector Internet Software and Services
Buyer(s) Concentrix
Deal Type Add-on Acquisition
Deal Value 131M USD

Target

ServiceSource

Denver, Colorado, United States
ServiceSource is a global outsourced go-to-market services provider that accelerates B2B digital sales and customer success transformation. The company's expert sales professionals, data-powered insights, and proven methodologies scale and reimagine customer journey experiences (CJX) into profitable business outcomes. It drives billions of dollars in client value annually, conducting commerce in 45 languages and 175 countries. ServiceSource International was founded in 1999 and is based in Denver, Colorado.

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Buyer(S) 1

Buyer

Concentrix

Pittsford, New York, United States
Category Company
Founded 1983
Sector Business Services
Employees440,000
Revenue 7M USD (2023)
DESCRIPTION

Concentrix is a business services company that provides call center, database analysis and print on demand services to customers. Concentrix was founded in 1983 and is based in Pittsford, New York.

DEAL STATS #
Overall 5 of 6
Sector (Internet Software and Services) 3 of 3
Type (Add-on Acquisition) 5 of 6
State (Colorado) 1 of 1
Country (United States) 5 of 5
Year (2022) 1 of 1
Size (of disclosed) 3 of 3
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2021-11-22 PK

Beaverton, Oregon, United States

PK is a global CX digital design and engineering firm, partnering with the world’s best brands to create pioneering experiences that accelerate digital outcomes for their customers, partners, and staff. PK was formed in 2004 and is based in Beaverton, Oregon.

Buy $1.6B
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2023-03-29 Webhelp

Paris, France

Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world creating game-changing customer journeys. From sales to service, content moderation to credit management, the company is an end-to-end partner across all B2C and B2B customer journeys. Webhelp is based in Paris.

Buy $4.8B
Mergr

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