M&A Deal Summary

Teleperformance Acquires Health Advocate

On October 27, 2020, Teleperformance acquired healthcare services company Health Advocate from Intrado for 690M USD

Acquisition Highlights
  • This is Teleperformance’s 1st transaction in the Healthcare Services sector.
  • This is Teleperformance’s 2nd largest (disclosed) transaction.
  • This is Teleperformance’s 7th transaction in the United States.
  • This is Teleperformance’s 1st transaction in Pennsylvania.

M&A Deal Summary
Date 2020-10-27
Target Health Advocate
Sector Healthcare Services
Buyer(s) Teleperformance
Sellers(s) Intrado
Deal Type Divestiture
Deal Value 690M USD

Target

Health Advocate

Plymouth Meeting, Pennsylvania, United States
website
Health Advocate is a consumer-focused health platform for the employer market that provides consumer health management business services and digital solutions integration. Health Advocate was founded in 2001 and headquartered in Plymouth Meeting, Pennsylvania.

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Buyer(S) 1

Buyer

Teleperformance

Paris, France

website

Category Company
Founded 1910
Sector Business Services
Employees380,000
Revenue 8.2B EUR (2022)
DESCRIPTION

Teleperformance is a provides of outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. Teleperformance was founded in 1910 and is based in Paris, France.

DEAL STATS #
Overall 17 of 19
Sector (Healthcare Services) 1 of 1
Type (Divestiture) 2 of 2
State (Pennsylvania) 1 of 1
Country (United States) 7 of 9
Year (2020) 1 of 1
Size (of disclosed) 2 of 7
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2018-06-14 Intelenet Global Services Pvt.

Mumbai, India

Intelenet Global Services Pvt. Ltd. is a provider of business process outsourcing services worldwide. The firm offers services via telephone, email, Web, and standard mail. Intelent also provides transaction processing, finance & accounting and IT process consulting services.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2021-12-28 Senture

London, Kentucky, United States

Senture is a provider of multi-channel contact center solutions to government agencies, commercial customers, and large system integrators. The company provides outsourcing and data management services with flexible technology, proprietary training, dedicated staff, and speedy response. Senture was founded in 2003 and is based in London, Kentucky.

Buy -

Seller(S) 1

SELLER

Intrado

Omaha, Nebraska, United States

website

Category Company
Founded 1986
Sector Internet Software and Services
Employees9,700
Revenue 2.3B USD (2015)
DESCRIPTION
Intrado's corporate headquarters in Omaha, Nebraska.
Intrado's corporate headquarters in Omaha, Nebraska.

Intrado is a cloud-based, global technology partner to clients around the world. The Company's solutions connect people and organizations at the right time and in the right ways, making those mission-critical connections more relevant, engaging, and actionable - turning Information to Insight. Intrado was formed in 1986 and is based in Omaha, Nebraska.

DEAL STATS #
Overall 3 of 7
Sector (Healthcare Services) 1 of 1
Type (Divestiture) 3 of 7
State (Pennsylvania) 1 of 1
Country (United States) 3 of 7
Year (2020) 1 of 1
Size (of disclosed) 2 of 5
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2020-09-11 Syn-Apps

Portland, Oregon, United States

Syn-Apps LLC is a provider in paging and mass notification solutions designed to improve business processes, increase safety, and streamline internal and external communication. Syn-Apps was established in 2001 and is based in Portland, Oregon.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2020-12-22 Asparia

Saratoga, California, United States

Asparia, Inc. is a provider of patient engagement solutions for health systems, hospitals, and medical practices. Asparia offers an easy-to-implement platform for healthcare providers to deliver advanced patient engagement capabilities across the patient care journey, delivering clear value for healthcare providers while enhancing the experience for patients. Asparia is based in Saratoga, California.

Buy -
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