M&A Deal Summary

ESW Capital Acquires Kayako

On March 14, 2018, private equity firm ESW Capital acquired software company Kayako

Acquisition Highlights
  • This is ESW Capital’s 5th transaction in the Software sector.
  • This is ESW Capital’s 1st transaction in the United Kingdom.

M&A Deal Summary
Date 2018-03-14
Target Kayako
Sector Software
Buyer(s) ESW Capital
Deal Type Buyout (LBO, MBO, MBI)
Advisor(s) DCS Advisory LLC (Financial)

Target

Kayako

London, United Kingdom
website
Kayako is an integrated customer service platform that will truly connect clients to their customers in a personal way. Combining Its best in class chat platform with robust helpdesk and shared inbox functionality - the company helps companies manage customer conversations across all channels, improving customer satisfaction and creating a strong foundation to build upon for their customer success goals. Kayako is based in London, United Kingdom.

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Buyer(S) 1

Buyer

ESW Capital

website

Category Private Equity Firm
Founded 1988
Size Middle-Market
Type Sector Focused
DESCRIPTION

ESW Capital is a private investment group focused on acquiring software companies. ESW looks to acquire a variety of niche, established, companies across the US and Europe generating annual revenue of $5 to $100 million. Specific areas of interest include SaaS, enterprise software, tech-enabled managed services, and enterprise IT consulting. ESW Capital was established in 1988 and is headquartered in Austin, Texas.

DEAL STATS #
Overall 8 of 12
Sector (Software) 5 of 8
Type (Buyout (LBO, MBO, MBI)) 8 of 10
Country (United Kingdom) 1 of 1
Year (2018) 3 of 6
PREVIOUS DEAL
DATE TARGET DEAL TYPE VALUE
2018-01-03 Knowledge Marketing

Austin, Texas, United States

Knowledge Marketing is a technology and services company that leverages integrated Marketing Automation and Customer Data Platform to drive marketing ROI through customer intelligence and marketing communication efficiencies. Knowledge Marketing was formed in 2004 and is based in Austin, Texas.

Buy -
FOLLOWING DEAL
DATE TARGET DEAL TYPE VALUE
2018-05-23 ResponseTek

Austin, Texas, United States

ResponseTek engages in action-based Customer Experience Management (CEM) software, and connects the voice of over 720 million customers to the brands that serve them. The company's award-winning platform collects real-time customer feedback across every touchpoint, spreads this insight throughout the organization with role-based reporting, and triggers action alerts to help save at-risk customers. It services a global client base with CEM implementations in over 60 countries worldwide. ResponseTek was formed in 1999 and is based in Austin, Texas.

Buy -
Mergr

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